Shopping online has become increasingly popular in recent years, with more and more people opting for the convenience of having items delivered directly to their doorstep. However, there can be instances where parcels go missing or are not delivered as expected. One common issue that customers may encounter is when using the delivery service provided by Boohoo through Hermes.
What if my parcel does not arrive?
If you are expecting a parcel from Boohoo and it does not arrive on the promised delivery date, the first thing to do is to remain patient. Boohoo advises customers to wait up to 4 days after the scheduled delivery date in case of any delays. Sometimes, parcels can be held up in transit or experience unforeseen issues that may cause a delay in delivery.
What if I am not in when my parcel is delivered?
In the event that you are not at home when the Hermes delivery driver attempts to deliver your parcel, they may leave it in a safe place or with a neighbor. If this is not possible, they will leave a calling card with instructions on how to rearrange delivery or collect the parcel from a nearby Hermes depot.
Boohoo will not refund an item that didn't get delivered
It is important to note that Boohoo's policy states that they will not provide a refund for items that were not successfully delivered. In such cases, it is recommended to contact Boohoo's customer service team to discuss alternative solutions or options for re-delivery.
Customer Service Contact Us
If you are facing issues with a missing parcel or delivery problems, you can reach out to Boohoo's customer service team for assistance. They can provide updates on the status of your parcel, help with tracking information, and offer guidance on how to proceed in case of a missing delivery.
Boohoo Order Says Delivered but it’s not?
In some cases, customers may receive a notification that their Boohoo order has been delivered, but they are unable to locate the parcel. If this happens, it is recommended to check with neighbors, building reception, or any other possible delivery locations. If the parcel is still not found, contacting Boohoo's customer service team is the next step to address the issue.
How long does it take for Boohoo to deliver? (2025)
The delivery times for Boohoo orders can vary depending on the shipping method chosen at checkout. Standard delivery typically takes 3-5 working days, while express delivery may arrive within 1-2 days. It is important to check the estimated delivery times provided by Boohoo when placing an order to have a clearer idea of when to expect the parcel.
Hermes parcel not been delivered
Hermes is the delivery partner used by Boohoo for many of their parcels. If you are experiencing issues with a Hermes delivery, such as a parcel not being delivered, it is advisable to contact both Hermes and Boohoo customer service for assistance in resolving the matter promptly.
Orders & Delivery
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